Monthly Fee
$26,602
Current monthly commitment
YTD Revenue
$78,723
Revenue bucket: Large
Contract End
Dec 2026
Started Aug 2019 (80 mo. tenure)
Active Zones
227
160 ENT | 1 Pro | 66 Free
Domains (Primary)
15 / 165 cap
72 secondary | 108 DNS-only
Balance > 90 Days
$0
Total balance: $0
Predicted Spend
$1.57M
ML predicted customer spend
Nearest DNR Impact
Q2 2026
Last activity: Mar 12, 2026
DNR Trend (K USD)
Active Overage Alerts
CDN Requests Overage - March 2026
Usage: 2,213.7M vs 1,663M cap (+550.7M, 133.11% of cap)
CDN Data Transfer Overage - March 2026
Usage: 25.75 TB vs 25 TB cap (+0.75 TB, 103% of cap)
DNS Queries Overage - March 2026
Usage: 2,177.82M vs 2,010M cap (+167.82M, 108.35% of cap)
Purchased Products
CDN
Core delivery platform
Bot Management
Automated threat defense
WAF
Web application firewall
Advanced DDoS
L3/L4/L7 protection
Managed DNS
Enterprise DNS hosting
Load Balancing
Global traffic management
Rate Limiting
Request rate controls
Standard Success
Support tier
Usage vs Caps (Current Contract)
| Metric | Monthly Cap | Mar 2026 Usage | Status | Utilization |
|---|---|---|---|---|
| CDN Requests | 1,663M | 2,213.7M | OVERAGE |
133%
|
| CDN Data Transfer | 25 TB | 25.75 TB | OVERAGE |
103%
|
| Bot Mgmt Requests | 1,600M | -- | OK |
--
|
| DNS Queries | 2,010M | 2,177.82M | OVERAGE |
108%
|
| Rate Limiting (Basic) | 20M | -- | OK |
--
|
Active Tryouts (Fly-Fishing)
Advanced Rate Limiting
Enabled Jun 26, 2025 on rentpayment.com (Account: 15224122)
Active trial - conversion opportunity
Pipeline & Deal History
| Opportunity | Type | Stage | ACV | Close Date | Products |
|---|---|---|---|---|---|
| WAF Content Scanning | Upsell | Negotiation | $33,333 | Mar 2026 | WAF Content Scanning |
| Waiting Room | Upsell | Solution Design | $33,000 | Dec 2025 | Waiting Room ($33K) |
| 2026 Renewal | Renew | Expected to Renew | TBD | Dec 2026 | Full contract |
| Load Balancing Expansion (60) | Upsell | Closed Won | $29,700 | Dec 2025 | Load Balancing |
| RateLimiting/LoadBalancing | Upsell | Closed Won | $45,125 | Jul 2025 | Bot Mgmt, Rate Limiting, LB |
| Extension 2024 | Extension | Closed Won | $244,396 | Sep 2024 | Full contract |
| Additional Domains + Growth | Upsell | Closed Won | $156,000 | Dec 2023 | Bot Mgmt, CDN, DDoS, WAF |
| API Shield - Q3'24 | Upsell | Closed Lost | $90,176 | Sep 2024 | API Shield |
Open Pipeline ACV
$66,333
2 active opportunities
Total Won (Lifetime)
$789K+
11 Closed Won deals
Lost Opportunities
3
Box&Dice, Sec. DNS, API Shield
Propensity Signals (ML)
App Performance
HIGH
Service Mix
HIGH
Network Services
HIGH
App Security
LOW
Cloudflare One
LOW
Developer
LOW
Support Services
LOW
Predicted Spend
$1.57M
Overage-Driven Expansion Signals
CDN Requests 133% of Cap
Consistent overage pattern. Opportunity to right-size CDN commitment with a higher tier or additional bandwidth allocation at renewal.
DNS Queries 108% of Cap
Moderate overage trending upward. Consider DNS query cap increase at renewal or upsell Secondary DNS for redundancy.
Adv. Rate Limiting Trial Active
Active on rentpayment.com since Jun 2025. Conversion conversation should be prioritized given the domain's payment-processing nature.
Cache Reserve Opportunity
Not currently enabled. Estimated savings of $97-$316/mo across top zones. Could reduce CDN data transfer overage.
Recent MRI Software News & Expansion Context
September 2025 / Reuters
PE Owners Target Sale or IPO at $10B Valuation
GI Partners and other private equity owners of MRI Software are exploring a sale or IPO that could value the company at approximately $10 billion. This signals major corporate transformation ahead.
EXPANSION TRIGGER
CF Impact: An IPO or change of ownership typically drives increased security requirements, compliance needs, and infrastructure scaling. Pitch Zero Trust, API Shield, and enhanced WAF/DDoS coverage to support due diligence and post-transaction operational maturity.
March 3, 2026
Record Year: Nearly 2,000 New Clients + AI Platform Surge
MRI Software reported momentum-fueled 2025 with record client growth, rising platform adoption, and AI-first strategy across the MRI Agora platform.
GROWTH SIGNAL
CF Impact: Rapid client growth = more zones, more traffic, more API calls. This validates CDN overage patterns and strengthens the case for capacity upsell and Waiting Room for high-traffic onboarding events.
March 12, 2026
Partnership with Workday for Facilities Management
MRI Software joined the Workday partner program, integrating facilities management solutions with Workday's people and finance platform.
INTEGRATION PLAY
CF Impact: New integrations expand MRI's API surface area. Position API Shield and Workers for securing and optimizing integration endpoints.
January 28, 2026
New Chief Innovation Officer Appointed (Nihar Malik)
Experienced enterprise technology transformation leader hired to drive next-generation platform strategy and AI-enabled innovation.
NEW CHAMPION
CF Impact: New CIO with a mandate for innovation is an ideal contact for Workers, AI Gateway, and developer platform conversations. Schedule exec intro.
October 2025
Middle East Expansion + Muheel FM Deal in Saudi Arabia
Strategic regional investment to expand facilities management solutions across the Middle East, including a major deal with Muheel in KSA.
GEO EXPANSION
CF Impact: Middle East expansion means new data residency requirements. Position regional data localization, Geo Key Manager, and local compliance features.
October 2025
Proptech Labs Acquisition (Australia/NZ)
MRI acquired Proptech Labs to deliver all-in-one property management solutions across Australia and New Zealand.
ACQUISITION
CF Impact: Acquisition could bring new domains/zones onto the account. Monitor for new zone additions and propose consolidated security under the existing enterprise contract.
October 2025
AI Companion & All-in-One Multifamily Engagement Suite
Unveiled advanced AI Companion to transform real estate workflows, plus full MRI Engage suite for multifamily from lead to renewal.
AI/TECH
CF Impact: AI-first strategy means more compute-intensive workloads. Workers AI, AI Gateway, and enhanced bot management for AI-powered endpoints are natural fits.
Open Tickets
1
0 escalated | 0 pending
Total Closed (12mo)
23
Healthy ticket volume
Support Plan
Standard Success
Enterprise support tier
Tickets by Category
| Category | Count | Distribution |
|---|---|---|
| Application Security | 4 | |
| Billing | 4 | |
| Zone & API Operations | 3 | |
| Network | 2 | |
| Cache | 1 | |
| DNS | 1 | |
| Firewall | 1 | |
| HTTP Errors / SSL/TLS / Load Balancing | 3 |
Monthly Ticket Trend (Last 12 Months)
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr 2024 - Mar 2026 | Ticket creation volume per month
Account Team
LI
Lauren Ilacqua
Account Owner (AE)
lilacqua@cloudflare.com
TW
Trent Wooton
Customer Success Manager
trent@cloudflare.com
AT
Andrew Torbeck
Solutions Engineer
atorbeck@cloudflare.com
JJ
Josh Jackson
Customer Solutions Engineer
jjackson@cloudflare.com
RY
Rehan Younas
Renewal Account Manager
rehan@cloudflare.com
JS
Jack Stone
Business Development Rep
jstone@cloudflare.com
Account Hierarchy
| Geo | L1 AMER |
| Sub-Geo | L2 AMER US |
| Region | L3 AMER US |
| Segment | L4 AMER US NMD |
| Division | L5 AMER US NMD CNTL |
| Team | L6 AMER US NMD CNTL GLKS |
| Territory | L7 AMER US NMD CNTL GLKS 07 |
Lighthouse Intelligence Summary
Open in Lighthouse →
Account Score
71.3
Tier A
Customer Type
Contract
Named Segment | Standard Plan
Contract Tenure
80 mo.
Since Aug 2019
High Traffic
Yes
Tagged by Lighthouse
Key Account Insights
Overage Monetization Opportunity
MRI Software is currently exceeding caps on 3 metrics (CDN Requests at 133%, CDN Data Transfer at 103%, DNS Queries at 108%). The CDN Requests overage alone represents 550.7M requests above cap. Given the $1.57M predicted spend vs. current ~$320K ACV, there is significant room to right-size the contract during the Dec 2026 renewal.
Growth Trajectory & Acquisition Strategy
MRI Software has been on an aggressive acquisition spree: Proptech Labs (Oct 2025, ANZ), Anacle (Jun 2025, Singapore), ApartmentData.com (2022), and multiple others. Each acquisition potentially brings new domains and zones. The 227 active zones (up from the original contract scope) reflect this growth. With a potential $10B IPO/sale, infrastructure spend is expected to accelerate.
Renewal Strategy (Dec 2026)
The renewal is marked "Expected to Renew" with 80 months of tenure and no at-risk flags. Key levers: (1) Right-size CDN/DNS caps to eliminate overages, (2) Convert Waiting Room from pipeline to closed, (3) Close WAF Content Scanning deal currently in negotiation ($33.3K), (4) Convert Advanced Rate Limiting trial on rentpayment.com, (5) Introduce Zero Trust/SASE for the IPO security posture.
White Space Analysis
Not purchased but high-propensity: Workers/Developer Platform (MRI is investing in AI - Workers AI could complement their Agora platform), Zero Trust/SASE (2,582 employees, global operations across 170 countries), API Shield (previously lost at $90K but the expanding integration strategy with Workday creates new justification), Email Security (large workforce).
Health & Risk Signals
| Customer Status | Active |
| At Risk | Not at Risk |
| Balance > 90 Days | $0 |
| Active Alerts | 0 alerts (3 overages) |
| Open Tickets | 1 open |
| Last QBR | 2363 days ago |
| Variable Billing | No |
| Pool of Funds | No |
Recommended Actions
Schedule QBR Immediately
Last QBR was 2,363 days ago (6.5 years). With renewal in Dec 2026 and active overages, a QBR is critical to discuss cap right-sizing and expansion.
Close WAF Content Scanning ($33K)
Currently in Negotiation stage. Given MRI's expanding API surface with Workday and AI integrations, this is a strong security value prop.
Progress Waiting Room ($33K)
In Solution Design. With nearly 2,000 new clients added in 2025, Waiting Room directly addresses onboarding traffic spikes on MRI's SaaS portals.
Engage New CIO (Nihar Malik)
Appointed Jan 2026 with mandate for innovation and AI. Ideal exec contact for developer platform and AI Gateway conversations.
Re-engage API Shield Conversation
Previously lost at $90K in Q3 2024, but MRI's Workday partnership and API-heavy strategy create new business justification. Reposition with reduced scope/POC.
Address CDN Overages at Renewal
CDN Requests at 133% of cap is the highest overage. Right-sizing alone could add $50-100K in ACV while giving the customer overage protection.